I’ve tried different dates, combinations and classes of service. ? They have had a horrendous year and we need to support the staff that are still working for them. @British_Airways each time I call, either I cannot get through or I’m told you have tech issues so I must call back. @British_Airways Hi Lindy - yes both and still not working. Can you please advise? The British Airways IT system is down. Customer service is not taking my calls either. Impossible to rebook via the website. It’s beyond disgusting, how pathetic your customer service is! @British_Airways I have had my third set of flights cancelled so have a lot of vouchers. I keep receiving unrecognised membership no..#outage ? It’s beyond disgusting, how pathetic your customer service is! @British_Airways trying to rebook a flight you guys cancelled 3 times already, website doesn't work and call centre seems to have been disbanded, can you help here at least? Not very helpful at all? @British_Airways is there a problem with your app. @British_Airways is there issue with cal centre today? Downdetector® is among the federally registered trademarks of Ookla® and may not be used by third parties without express written permission. That is how long I was on hold waiting for your teams to fix this issue. @British_Airways Charging another £500 is what you deem right just to change a flight for your website glitch?? 16. shares. You cancelled my flight and booked me onto dates I can't travel. Is anyone working at @britishairways? Dear @British_Airways, thank you for the email about a data breach. @mrjamesob @British_Airways I think we should not be dissing British Airways right now. You seem surprised...unprepared!?! What do you expect after sending out an email to a large number of your customers? @flyboytyler @chadedwards @British_Airways It’s still not working! @British_Airways Thanks for your reply. @terrygparrott They have had a horrendous year and we need to support the staff that are still working for them. I still can't log in, went through the 'forgot password' process, added a new one, get the message 'your password hasn't been changed' but old one doesn't work either. @British_Airways You’re the ones who asked me to do it, and I can’t log in, let alone request a password reset, so can you let me know when the login issue will be resolved? @British_Airways Not only is the website malfunctioning with exec number not recognised - the phone lines are down too - is that email for real, or are you hacked. I’ve tried different dates, combinations and classes of service. @British_Airways we've been trying to call your customer service with no success for the past week, can you please help us in regards to the documents we have to present for our flight to Italy at the end of March? I tried “manage my booking” in the website but tells me to contact BA by phone... no one answers today. @British_Airways may I suggest you out a banner up on your webpage explaining your having password issues !! @technorayyan @British_Airways Tried to log in, using numbered identity or email, but BA won’t let me in. I have not been able to log in since your email about the breach. Refund processed without issue. @coolhand_luke @British_Airways @terrygparrott @British_Airways in all of your replies on this issue you say you’re receiving a number of password reset requests at the current time. Ours are fixed now however there were IT issues earlier. British Airways system down for check-in. @British_Airways is your website down? Mad that I have to use a 3rd party company to be able to book flights. @dee_dervish This is the first time. ... Tickets in first class receive the most, and go down from there. @British_Airways Hello, I'm traveling from Montevideo to El Cairo, but there's a connection flight in London, am I gonna be able to go through without any issues? @Lets_makeatrip I’ve had yet another flight cancelled which is ofcourse not your fault however your inability to provide me with a list of the several vouchers I now have is. Dear @British_Airways, thank you for the email about a data breach. Via Once more British Airways IT Systems have failed. Reset password now it doesn't recognise my login or password. @Stelboy @British_Airways your website says your systems are down and cant accept flight bookings and your staff dont want to pick up the phones! @saraandlyn @British_Airways Lucky you! Booking lines are down; voucher doesn’t work on line, phone queue is long. Everyday I get asked my pnr no and flight details and it’s been three months! @HMolinillo @British_Airways is your website and app blocking logins? Have tried DM but no response. @British_Airways hi. The airline has cancelled all flights from London's Heathrow and Gatwick amid what BA has confirmed to The Register is a "global IT system failure". @British_Airways is there issue with cal centre today? Is anyone else having this issue? It is the latest in a series of systems failures suffered by the airline in recent years. @British_Airways i have problems to log in to my booking and i need reeboked one flight which was cancelled. Major computer failure with British Airways at Gatwick this morning. Everytime I want to finish my booking, there‘s a notification, that says „There‘s a Problem with our system, try again.“ But since its launch, the system has caused a host of problems costing the company more than £100 million. @British_Airways hi. Answer 1 of 56: I've discovered a problem with BA and a problem with our booking of seats on our upcoming flight on an A380! @British_Airways I received an email stating SITA had been hacked and advising me to change my password for the Exec Club log in. Disgraceful customer service. @British_Airways Can you DM Newcastle's direct number. ... You can watch from the moment you get onboard unless the system is down. Contact us This has happened to me several times recently although they did manage to eventually reboot it. Just wondering if I needed quarantine or something similar, thanks in advance! @British_Airways Not the problem. Are you still having login issues for executive club? I’m just checking @British_Airways are aware of that before I travel. @SimplyMahadi After receiving an e-mail from BA about a breech in the system, there is no way to log in. Have tried many times in last 2 weeks to call to correct errors. Not the first time. @melmcdonald_ BRITISH AIRWAYS holiday passengers are facing a travel nightmare as the airline's website and IT systems have gone down on one of the busiest travel days of the year. I’ve changed my password 4 times now thinking I’m doing something wrong !! @texbrit Your team have hung up. Is there a way I can just call someone to sort out my problem? So no great suprise that we wouldn’t make San Francisco in May, we booked in hope, however excellent customer service for the second time from @British_Airways ?? Typical...! Not the first time. British Airways said it was giving passengers due to leave Heathrow, Gatwick and London City today the opportunity to re-book to travel between August 8-13. Poor service for travellers at a stressful time, @British_Airways urgent a costumer service number that works on Saturday calling from Mexico. The announcement will bring smiles to many within the airline and to many of its frequent flyers after what has been a disastrous spell for the Spaniard. @SimmyPari Many are thinking it was to do with changing the password but it actually I sn’t. ? @alba_187 You guys are an epitome of fantastic customer service - thank you! Customer service is not taking my calls either. @British_Airways I have a problem booking a Flight on your site, and your CostumerService there is really, really bad. @British_Airways - is there currently a problem with your website as I am having problems logging onto my account. @abc3d Tried to do it on iberia.com and it is also unable to book BA operated flights. @terrygparrott Have tried DM but no response. @British_Airways You sent an email asking Exec Club to reset pwds. Because BA has cancelled my flight to Glasgow I now have to find accommodation for an extra night at my own expense without any help? After receiving an e-mail from BA about a breech in the system, there is no way to log in. British Airways has been around longer than most airlines, which is an admirable fact. @British_Airways may I suggest you out a banner up on your webpage explaining your having password issues !! @British_Airways the tickets are for your airline, can you please help us? @kimmyj53 Wtf. It's been going on for days and it's a simple request. @TinkerChip We provide a dedicated web support service for customers in the UK. I received an email@to reset my password and now the site does not recognise my account details??? @British_Airways is anyone working today on the DM help? Here, an Airbus A380 arrives at a hanger in Heathrow airport, London, July 4, 2013. @lucylunalula Hey @British_Airways phoned your customer services twice for 20minutes at a time to change an error on our booking and both times no one answered and I’ve been booted off the call. @carlosrasso @gteixeira_s @British_Airways Why not contact @jasmine_meek1 for recovery of your account he can help you recover that because I was having same issues, @paxfifty7 I have tried repeatedly over the past couple of hours to log in and change my password, as you recommended. @TerryPlimmer @British_Airways @craig_strickers Same issue. I am still having problems logging into my account. Chaos at Barajas airport as British Airways system goes down. Held on for over 2hrs yesterday with no answer, again 30min x2 today. 8th April 2020 James 0 Comments. @nigelharvey73 Your website and mobile app are truly awful. A tweet of appreciation for @British_Airways who just sent out a lovely newsletter informing frequent flyers that their current tier status would be extended for another 12 months, no matter how often they fly. What's up? You asked for £197.08 but haven't processed nothing. Photo: Vincenzo Pace – Simple Flying. In August, an IT glitch caused the cancellation of more than 100 flights and disrupted the travel plans of tens of thousands of passengers. This was supposed to be fixed months ago. In the end BA were really helpful and sorted the issue fairly promptly. We have our flights tomorrow, what type of service are you providing? As a result passengers already at aiports are enduring chaos, while those who are due to lfy have been been told not to travel to the London airports because of "extreme congestion" at the terminals. @British_Airways anyone else having problems with flight credits? This is not my fault. App doesn't work either. @British_Airways why is booking with a voucher so difficult? @maxsendq @jonhoneyball @British_Airways And won't be flying BA in the future since their website is down!! BRITISH Airways passengers this morning have been left frustrated by an IT glitch causing widespread delays. Day 1 get through but systems down. Is anyone else having this issue? Same on the app. @British_Airways Tried a similar itinerary using Washington airports and it presents all of them. In fact it what really got me started. One person said: "Major computer failure with British Airways at Gatwick this morning. @DomCalnan ???? I’ve had yet another flight cancelled which is ofcourse not your fault however your inability to provide me with a list of the several vouchers I now have is. You cancelled my flight and booked me onto dates I can't travel. Hi @British_Airways I fully understand that we are in testing times but I have been trying to get in contact with BA Holidays customer service via email and phone over the past 3 days!!! You guys are an epitome of fantastic customer service - thank you! @British_Airways is there a problem with your app. @British_Airways it’d be helpful if you tweet when the current login/password reset issue(s) are resolved. @matt_shoreditch @British_Airways why is booking with a voucher so difficult? A global technology failure at British Airways led to delays, airport congestion and flight cancellations for thousands of customers at … @solmanUK Your system is not recognising my details. @Domvh75 @British_Airways I'm having the same issue. @KevinHaimes No issues on the flight. @btwitsharis Incredibly disappointed @British_Airways. Endless issues when it comes to refunds with BA. I've got to contact British Airways to sort this problem out for James? Your site still doesn’t allow me to log in. Staff began using the new system for flight bookings on Sunday 24 February 2002, in place of the British Airways Booking System (BABS) which had been used in the airline for more than 30 years. @karishmakotak How do I get in contact re a flight you’ve cancelled ? @JulieMallaband I didn't realise that was a condition of following. @maxsendq @jonhoneyball @British_Airways And won't be flying BA in the future since their website is down!! The pandemic has affected many within the aviation industry. developed fear of flying after flying previously. And like clockwork. Looks like @British_Airways systems are down again. @British_Airways I am trying to make a multi-city booking involving departure from EWR to London and your site only presents JFK as an option no matter how I select it. @British_Airways Yes, 3 different phones & the same issue. @JohnnyVedmore @leighsus @mrjamesob @British_Airways I've found Twitter to be a very effective way of resolving customer service issues, and I have bugger all followers. @British_Airways each time I call, either I cannot get through or I’m told you have tech issues so I must call back. IT glitch caused the cancellation of more than 100 flights, global computer failure grounded hundreds of British Airways flights, Your California Privacy Rights/Privacy Policy. May 27, 2017. Your site still doesn’t allow me to log in. @croslandb #BAWebBroken. @British_Airways trying to rebook a flight you guys cancelled 3 times already, website doesn't work and call centre seems to have been disbanded, can you help here at least? @Bradders21D Day 1 get through but systems down. @British_Airways I have a problem booking a Flight on your site, and your CostumerService there is really, really bad. @British_Airways I received an email saying there was a data breach, & to reset password on exec club account. The above graph displays service status activity for Britishairways.com over the last 10 automatic checks. Even some of the responses to JOB's tweet highlight the issues faced. @chrisbull4 Is there a problem with the website? British Airways check-in systems are facing a worldwide problem, causing delays across airports. @British_Airways Sorted after the usual 60 mins - I don’t know why they can’t do this over email - it was such a simple issue (vouchers and payment for switching flights didn’t quite add up so had to pay a few pounds).... @W13Rachel Well, if it's a rule, I'll get right on it. @British_Airways customer service phone lines been down all day. As a result passengers already at aiports are enduring chaos, while those who are due to lfy have been been told not to travel to the London airports because of "extreme congestion" at the terminals. Your system is not recognising my details. We live in odd times ? If you are a small or medium-sized business and would like to earn your company points when your employees travel. I have been having issues with my booking since March 2020 and it hasn't been resolved. @meldh We live in odd times ? @BOpauka This seems to me a pathetic performance (yet again) from BA, @joe_brice @Folletto British Airways flights are delayed and online check-in system is down after ‘IT glitch’ British Airways travel chaos as ‘global IT glitch’ grounds flights across the world with passengers at Gatwick and Heathrow complaining of lengthy delays and online check-in crashing. @BBCBreaking @SkyNews Are you aware that @British_Airways systems are down yet again??? @British_Airways my voucher code is not working can someone please help!!! @JustinCFlowers My repressed AV geek has been uncovered however so not all bad. @British_Airways is something wrong with your customer relations telephone lines in SA? @British_Airways you’re legally required to allow service dogs on flights fr US and we’ve had no response to our request to BA for 10 days. @iindi_be @British_Airways Having the same problem. 7th August 2019. Well, if it's a rule, I'll get right on it. By law, we are required to ask your consent to show the content that is normally displayed here. Millions of cancelled flights and millions of customers to rebook takes time and some customers will be overlooked. Hi @British_Airways I fully understand that we are in testing times but I have been trying to get in contact with BA Holidays customer service via email and phone over the past 3 days!!! @rgreg92605481 @British_Airways Not only is the website malfunctioning with exec number not recognised - the phone lines are down too - is that email for real, or … @leighsus @mrjamesob @British_Airways I've found Twitter to be a very effective way of resolving customer service issues, and I have bugger all followers. @British_Airways hi there - we have been trying to book a trip away using a companion voucher that expires on 09/12/21 .... however we have not found any availability- are there any technical issues at the moment preventing us finding flights ? @RobLiamEarly Thanks. @HaighMclane Thousands of holidaymakers have been caught up in Heathrow airport chaos this morning following a baggage system breakdown. - The system then suffered another failure on July 7, 2016. We have tried pinging British Airways website using our server and the website returned the above results. This is the queue for the queue at check in. Seems logical. Refund processed without issue. Be the first to know the next time British Airways goes down. @Mohamed63444253 Promise an email after full disclosure of all identifying issues - but NOTHING @Stelboy @gteixeira_s @British_Airways Why not contact @jasmine_meek1 for recovery of your account he can help you recover that because I was having same issues, @British_Airways how can I email estore about missing avios online claims not working. Been trying to log in for days but keeps saying there is a technical error. I was able to change password but not log in. @British_Airways I received an email stating SITA had been hacked and advising me to change my password for the Exec Club log in. Changed password & now can’t log in. Bathong @British_Airways is your customer service working? @British_Airways you’re legally required to allow service dogs on flights fr US and we’ve had no response to our request to BA for 10 days. Wtf. @British_Airways i have problems to log in to my booking and i need reeboked one flight which was cancelled. Has your website crashed due to the e-mail you sent out? Please advise. @British_Airways. I have been trying to rebook flights for 2 days now and it keeps coming up with a system problem could you help. I was able to change password but not log in.
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